ALS Indentify selected Rainbow™ by Alcatel-Lucent Enterprise

Location:

Ireland

Solution:

Rainbow™ by Alcatel-Lucent Enterprise

Industry:

Manufacturing

Overview

ALS Identify is a leading supplier of automatic labelling and Auto-ID systems, supplying barcode scanning and vision systems, desktop label printers and software solutions that can be fully customised to meet client’s needs, and fully stand-alone labelling systems that integrate into new or existing systems.

ALS operates a team of regionally-placed engineers, based on the road, to deliver after-sales services and facilitate customer requirements

Results:

ALS Identify can easily manage their diverse customer base and nationwide support structure.
Communications on any device for mobile teams.
Organise remote meetings with customers and suppliers.
Installation & maintenance support from evcoms.

The Challenge

Their legacy landline system offered limited functionality, and they realised that they were not taking advantage of technological advancements in telecoms that could add numerous business benefits.

They embarked on an initiative to identify a unified communications (UC) solution that was highly reliable, feature-rich and cost-effective. Wrap around support from a trusted delivery partner was essential to maximise the solution potential.

The Solution

Based on the advice of leading Irish telecom expert evcoms, ALS selected Rainbow™ by Alcatel-Lucent Enterprise.

With Alcatel-Lucent Enterprise, you can enable your employees to successfully answer every customer call and inquiry - no matter where they are.

Rainbow provided modern digital telephony that made for a more affordable option for essential field communications, such as transferring calls from head office directly to engineers on the road.

The mobility features allowed users to be fully mobile, handling calls and customer requests wherever they were. The broad scope of features provided by UC meant engineers could do more than just talk.

Rainbow provided instant messaging, audio and video conferencing, alerts, and integration with Microsoft Teams.

The installation was delivered by evcoms, who ensured a smooth and seamless process. The transition from legacy system was executed with no disruption to service, enabling the business to continue without downtime.
Sara Farrelly, ALS Finance Manager

Technical:

Ability to create or join audio and video meetings with up to 120 participants and up to 12 simultaneous video streams
Feature-rich telephony capabilities
Connect existing on premises telephony system or a cloud PBX with Rainbow

Financial:

Increased efficiency and productivity without increasing costs
ISO 27001 compliant and designed with product security features to help prevent and detect security threats
Data privacy focused, following applicable laws such as General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)