Partners
evcoms partners with ALE (Alcatel-Lucent Enterprise) to provide secure, flexible unified communications and networking solutions that enable organisations to connect, collaborate, and grow.
ALE’s technology is designed to support modern business environments where reliable communication and secure connectivity are essential to operational success.
As a trusted ALE supplier, evcoms delivers tailored communication solutions that support hybrid working, digital collaboration, and seamless connectivity across multiple locations. ALE’s portfolio includes unified communications platforms, collaboration tools, and networking solutions that help businesses improve efficiency while maintaining high levels of security and performance.
ALE solutions allow organisations to simplify communication infrastructure while enabling scalability and long-term adaptability. By integrating ALE technology into existing environments, evcoms helps businesses enhance productivity, improve user experience, and reduce operational complexity.
Together, evcoms and ALE provide future-ready communication solutions that support evolving business needs. With a strong focus on reliability, innovation, and sustainability, ALE technology helps organisations build resilient communication environments that support growth, improve collaboration, and deliver consistent customer experiences.
Modernising your system doesn’t just improve communication, it transforms your IT operations.
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evcoms works in partnership with Avaya to deliver industry-leading unified communications and contact centre solutions that help organisations transform customer and employee experiences.
As a global leader in business communications technology, Avaya provides scalable platforms designed to support modern, multi-channel engagement and seamless collaboration.
Through the evcoms and Avaya partnership, businesses gain access to powerful voice, video, messaging, and contact centre capabilities within a secure and reliable environment. Whether deploying cloud, on-premise, or hybrid solutions, evcoms ensures that Avaya technology is tailored to meet operational goals while supporting future growth and digital transformation strategies.
Avaya solutions enable organisations to improve customer engagement, increase workforce productivity, and streamline communication across teams and locations. With advanced integration capabilities and enterprise-grade reliability, businesses can confidently modernise their communications infrastructure without disruption.
By combining Avaya’s innovation with evcoms’ technical expertise, consultancy, and ongoing support services, customers benefit from a fully managed communications solution that drives efficiency, enhances customer satisfaction, and delivers measurable business value.
Avaya IP Office supports small to midsized businesses with affordable, flexible, and powerful options for business communications.
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evcoms partners with Calabrio to deliver advanced workforce engagement management solutions that help organisations optimise contact centre performance and improve customer experience.
Calabrio’s powerful analytics, workforce management, and quality management tools provide businesses with the insight needed to make smarter operational decisions.
By integrating Calabrio solutions into contact centre environments, evcoms enables organisations to gain real-time visibility into customer interactions, agent performance, and service delivery metrics. This allows businesses to improve scheduling accuracy, increase agent engagement, and maintain consistent service quality across voice and digital channels.
Calabrio’s intuitive platform supports both cloud and on-premise deployments, making it ideal for organisations looking to modernise their workforce optimisation strategy while maintaining flexibility. Automation and advanced reporting capabilities help reduce administrative workload while improving operational efficiency.
Through the evcoms and Calabrio partnership, businesses can enhance customer satisfaction, improve employee performance, and drive continuous improvement across their contact centre operations. The result is a more engaged workforce, better customer outcomes, and measurable improvements in service delivery.
Unlock the full potential of your workforce with AI at the core of a cloud-native, next-generation Workforce Management solution.
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evcoms partners with Five9 to deliver intelligent cloud contact centre solutions that help organisations modernise customer engagement and improve operational agility.
Five9’s cloud-first platform enables businesses to manage customer interactions across voice and digital channels from a single, scalable environment.
Through the evcoms and Five9 partnership, organisations can transition to cloud communications with confidence, reducing infrastructure complexity while improving flexibility and performance. Five9 solutions include intelligent routing, automation, workforce optimisation, and AI-powered tools that enhance both customer and agent experiences.
Five9 enables businesses to support remote and hybrid workforces while maintaining consistent service levels and operational control. Real-time analytics and reporting provide valuable insights that help organisations optimise performance and continuously improve customer interactions.
Combined with evcoms’ expertise in consultancy, deployment, and ongoing support, Five9 technology delivers a future-ready contact centre solution designed to scale alongside business growth. The result is improved customer satisfaction, increased efficiency, and a modern communication platform built for long-term success.
evcoms partners with NICE to provide industry-leading cloud contact centre and customer experience solutions that help organisations deliver seamless, personalised customer interactions.
NICE is recognised globally for its innovation in analytics, automation, and AI-driven customer engagement technologies.
Through this partnership, evcoms enables organisations to implement scalable cloud contact centre solutions that improve visibility across the entire customer journey. NICE technology empowers businesses to optimise workforce performance, automate routine tasks, and gain valuable insights from customer interaction data.
NICE solutions help organisations enhance customer satisfaction while improving operational efficiency and reducing service costs. Advanced analytics and AI capabilities allow businesses to anticipate customer needs, improve response times, and deliver consistent experiences across voice and digital channels.
By working with evcoms, customers benefit from expert implementation, integration, and ongoing support, ensuring NICE solutions deliver maximum business impact. Together, evcoms and NICE help organisations modernise customer engagement strategies and create more efficient, future-ready contact centre operations.
evcoms works with Verint to deliver intelligent customer engagement and workforce optimisation solutions designed to help organisations improve service quality, operational efficiency, and customer experience.
Verint’s advanced analytics and automation capabilities enable businesses to gain deeper insight into customer interactions and performance trends.
As a trusted Verint supplier, evcoms integrates Verint technology into modern contact centre environments, allowing organisations to capture, analyse, and optimise customer journeys across multiple communication channels. This data-driven approach helps businesses identify opportunities for improvement, enhance compliance, and deliver more consistent customer service.
Verint solutions support automation, quality management, and workforce optimisation, helping organisations reduce operational complexity while improving agent productivity. AI-powered insights allow businesses to respond faster to customer needs and continuously refine their engagement strategies.
By combining Verint’s innovation with evcoms’ consultancy, deployment, and support expertise, customers benefit from scalable solutions that drive efficiency, strengthen customer relationships, and support long-term digital transformation initiatives.
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