WFM - WFO - ConsultancyFuture Proof Your Contact Centre with Powerful Workforce Optimisation Solutions

Optimised forecasting, planning, and scheduling for outstanding customer interactions

Keep your employees and customers engaged and minimise costs with the right tools.

Take your contact centre—and your customer experiences—to the next level with expert training

evcoms understands the art and science of having the right people with the right skills available at the right time to meet accurately forecasted volumes of work across multiple channels.

Our contact centre experts can provide you with strategic technical consultancy and tailored training courses covering everything from workforce management platform setup and maintenance to forecasting and scheduling, quality monitoring form design, and much more.

Get the expertise you and your team need to build strong customer relationships and deliver excellent results on a daily basis.

We create, design, and implement WFO solutions adapted to the new world of work

There’s only one way to navigate the new normal and meet evolving customer expectations—by rethinking your use of technology and optimising your processes for a remote work model. We’re here to help you at every step of your journey.

Better customer engagement with innovative solutions

Improve your contact centre efficiency, eliminate silos and leverage cutting-edge technology for interaction management and workforce management.

evcoms’ team has decades of professional experience deploying award-winning hosted WFM solutions that are tailored to the specific needs of our clients. We hold technical and sales accreditations across key vendors, such as Avaya, Cisco, Microsoft, Nice and Verint.

Gain flexibility and enhance your team’s performance through extended omnichannel forecasting and scheduling capabilities, highly accurate analytics and effective process automation.

Awards Winners

Our team have also won Tech Excellence Awards in 2013, 2017 and 2018 and evcoms were shortlisted for three more in 2019, which proves our deep commitment to quality and innovation.