Workforce Optimisation

Count on us to help you simplify contact centre operations through first-class WFO solutions that optimise your forecasting, scheduling and tracking capabilities.

Deliver omnichannel interactions the right way

Cover everything from call recording to workforce management, quality management and analytics with a cloud-based work optimisation application that helps you reach your targets.

The key to success when it comes to providing great customer experiences is having the right number of employees with the appropriate skill level available at the right time across multiple communication channels. This might sound like a mission-impossible kind of job if you don’t have a technology partner to guide you.

evcoms is proud to be a Verint partner. Our team works closely with Verint to develop and implement innovative solutions tailored to the specific needs of our clients.

We help with the installation and support for the following Verint technologies:

Workforce management adapted to today’s challenges

The era of flexible working is already here. Learn how you can engage and retain your employees with advanced scheduling and forecasting tools.

There’s no magic behind accurate multichannel forecasting or building flexible schedules for a multi-skill remote workforce. It all comes down to powerful contact centre technology that allows you to meet both ever-changing customer expectation and essential employee needs.

As the future of work changes, adopting effective solutions that empower your workforce and improve customer satisfaction remains the only solutions for businesses who want to succeed.