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BlogOctober 12, 20230NICE Compliance Recording
No matter where your employees are, evcoms has you covered While Microsoft Teams offers native compliance and recording features, NICE NTR-X can provide additional benefits, especially for organizations with stringent compliance requirements or complex communication ecosystems. With NTR-X, evcoms can offer more extensive coverage, flexibility, and advanced capabilities to help organizations meet their compliance...
BlogSeptember 20, 20230The Power of AI Knowledge Management
The Power of AI Knowledge Management for Contact Centre Agents In today’s fast-paced business landscape, customer service is more critical than ever. Customers expect quick and accurate responses to their inquiries, whether through phone calls, emails, or chat messages. Contact centre agents play a pivotal role in meeting these expectations, and to excel in...
AnnouncementsSeptember 1, 20230Join us for an inspiring talk by Nigel Wilson
Nigel kick-started his career in Dublin, working for the shipping giant Maersk. During this time, he played a pivotal role in aligning IT and business processes, laying the foundation for his future in bridging the gap between technology and business. Fast forward 30 years, and Nigel has evolved into an AI Specialist at Verint. His...
In today’s fast-paced business landscape, finding a trustworthy partner for your Customer Contact as a Service (CCaaS) solutions is paramount. At evcoms, we recognize that trust is the foundation of any successful partnership. In this blog post, we want to spotlight how our decades of experience, exceptional expertise, and strategic alliances with top technology providers...
BlogJuly 19, 20230Benefits of AI in Customer Service
AI brings several key benefits to customer service, enhancing the overall customer experience and improving operational efficiency. Key benefits include: Improved Response Times: AI-powered chatbots and virtual assistants can provide immediate responses to customer inquiries, significantly reducing wait times. Customers can receive assistance 24/7, even outside of normal working hours, leading to faster issue resolution...
BlogJuly 18, 20230ALS Customer Case Study
ALS Labelling Solutions Ireland-based manufacturing company brings its telecoms up-to-the-minute, with Rainbow UC from evcoms and ALE (Alcatel-Lucent Enterprise). “Rainbow provided us an affordable option for communications, enabling the transfer of calls from head office directly to engineers on the road. We were very happy to receive positive reactions from...
