Robotic process automation (RPA) enables contact centres to automate mundane operational tasks across systems and applications, letting employees focus on more crucial decision-making activities.
There are two types of RPA, attended, which requires user supervision, and unattended, which is executed without user intervention. The good news is that both versions can be fully integrated with leading solutions for analytics, workforce optimisation and case management.
We provide solutions that deliver both desktop-level (attended) and server-based (unattended) automation so that your employees focus on productivity, not processing. Our experts will assess your contact centre operations and identify where automation could be integrated to drive better results.