EventsDecember 19, 20230Join Us January 17th In Killashee

Please join evcoms for an insightful breakfast event on January 17th. Partnering with Verint and in collaboration with the Contact Centre Management Association (CCMA), we’re excited to present “Maximizing CX with AI Innovations: Moving Beyond the Hype.” Explore the dynamic realm of AI and how it enhances customer experience.

Our keynote speaker, Alan Gates, an AI Thought Leader and Solutions Consultant from Verint, brings over twenty-five years of expertise in presales, system design, and implementation. Alan has significantly influenced numerous customer contact and workflow projects, making him a valuable asset.

With AI garnering extensive media coverage, organizations are eager to leverage rapid innovations. However, concerns about AI’s impact on the workforce and maintaining customer relationships amid automation are prevalent. In this session, Alan will guide us on transitioning from research to delivering tangible business value through AI models. The focus lies on enhancing CX and optimizing operational efficiency. Join us for an engaging discussion on leveraging AI’s potential for your operations.


8:30 AM   Registration and Networking
Enjoy some fresh pastries and catch up with peers
9:00 AM   Opening Remarks
Introduction to the morning’s event
9:15 AM   Keynote: How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype! 
Alan Gates, Verint AI Thought Leader, takes us through the landscape of AI and emerging bots
9:35 AM   Observations on AI
Rohan Newton, evcoms’ Head of Sales, takes to the stand to expand on what we see in the industry
9:55 AM   Coffee and Conversation
A chance to take a quick break and reflect on the morning so far
10:10 AM   Real Examples of AI
Alan Gates demos some real use cases
10:40 AM   Roundtables
A chance to discuss some key topics from the world of CX
11:10 AM   Closing Remarks
Join us on January 17
We look forward to hosting you!

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