The Power of AI Knowledge Management for Contact Centre Agents In today’s fast-paced business landscape, customer service is more critical than ever. Customers expect quick and accurate responses to their inquiries, whether through phone calls, emails, or chat messages. Contact centre agents play a pivotal role in meeting these expectations, and to excel in...
In today’s fast-paced business landscape, finding a trustworthy partner for your Customer Contact as a Service (CCaaS) solutions is paramount. At evcoms, we recognize that trust is the foundation of any successful partnership. In this blog post, we want to spotlight how our decades of experience, exceptional expertise, and strategic alliances with top technology providers...
AI brings several key benefits to customer service, enhancing the overall customer experience and improving operational efficiency. Key benefits include: Improved Response Times: AI-powered chatbots and virtual assistants can provide immediate responses to customer inquiries, significantly reducing wait times. Customers can receive assistance 24/7, even outside of normal working hours, leading to faster issue resolution...
ALS Labelling Solutions Ireland-based manufacturing company brings its telecoms up-to-the-minute, with Rainbow UC from evcoms and ALE (Alcatel-Lucent Enterprise). “Rainbow provided us an affordable option for communications, enabling the transfer of calls from head office directly to engineers on the road. We were very happy to receive positive reactions from...
The Power of Personal Stories on LinkedIn: Celebrating People Behind the Companies LinkedIn, the world’s leading professional networking platform, has revolutionized the way individuals and businesses connect in the corporate world. Its primary purpose is to facilitate professional growth, networking, and career development. However, amidst the sea of CV’s endorsements, and achievements, it is...
OUR PARTNERSHIPS ENABLE EVCOMS TO ALWAYS REMAIN CUSTOMER CENTRIC At evcoms, our primary focus is on being customer-centric and providing tailored solutions that address our customers’ specific problems rather than simply selling them technology. To achieve this goal, we actively collaborate with other companies through partnerships, recognizing that collective expertise and diverse perspectives enable...
AI offers several benefits for the contact centre industry, making it a valuable tool for improving efficiency, customer service, and overall performance. Here are some reasons why AI is good for the contact center industry: Automation and Efficiency: AI-powered chatbots and virtual assistants can handle routine and repetitive customer inquiries, such as frequently asked questions,...
evcoms is a leading technology service provider headquartered in Ireland, with operations spanning across the UK and other regions. As an Avaya partner, evcoms specializes in offering comprehensive support and services for numerous large Avaya sites throughout Ireland and the UK. Furthermore, evcoms remains committed to assisting clients with legacy Nortel solutions, ensuring seamless integration...
In today’s rapidly evolving business landscape, harnessing the power of advanced technology is crucial to stay ahead of the competition. When it comes to optimizing workforce management, Verint technology stands out as a leading solution. However, successful implementation and ongoing support of this powerful platform require expertise and proficiency. Enter evcoms, a team of skilled...
Break Free From Spreadsheets And Embrace Workforce Management Solutions For decades, businesses have relied on spreadsheets as a go-to tool for managing various aspects of their operations. However, when it comes to workforce management, the limitations of spreadsheets are becoming increasingly apparent. It is time to break free from the constraints of using spreadsheets...
