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No matter where your employees are, evcoms has you covered   While Microsoft Teams offers native compliance and recording features, NICE NTR-X can provide additional benefits, especially for organizations with stringent compliance requirements or complex communication ecosystems. With NTR-X, evcoms can offer more extensive coverage, flexibility, and advanced capabilities to help organizations meet their compliance...

The Power of AI Knowledge Management

The Power of AI Knowledge Management for Contact Centre Agents   In today’s fast-paced business landscape, customer service is more critical than ever. Customers expect quick and accurate responses to their inquiries, whether through phone calls, emails, or chat messages. Contact centre agents play a pivotal role in meeting these expectations, and to excel in...

Building Trust Through Expertise: Your CCaaS Solution Partner

In today’s fast-paced business landscape, finding a trustworthy partner for your Customer Contact as a Service (CCaaS) solutions is paramount. At evcoms, we recognize that trust is the foundation of any successful partnership. In this blog post, we want to spotlight how our decades of experience, exceptional expertise, and strategic alliances with top technology providers...

Benefits of AI in Customer Service

AI brings several key benefits to customer service, enhancing the overall customer experience and improving operational efficiency. Key benefits include: Improved Response Times: AI-powered chatbots and virtual assistants can provide immediate responses to customer inquiries, significantly reducing wait times. Customers can receive assistance 24/7, even outside of normal working hours, leading to faster issue resolution...

        ALS Labelling Solutions   Ireland-based manufacturing company brings its telecoms up-to-the-minute, with Rainbow UC from evcoms and ALE (Alcatel-Lucent Enterprise). “Rainbow provided us an affordable option for communications, enabling the transfer of calls from head office directly to engineers on the road. We were very happy to receive positive reactions from...

The Power of Personal Stories on LinkedIn

The Power of Personal Stories on LinkedIn: Celebrating People Behind the Companies   LinkedIn, the world’s leading professional networking platform, has revolutionized the way individuals and businesses connect in the corporate world. Its primary purpose is to facilitate professional growth, networking, and career development. However, amidst the sea of CV’s endorsements, and achievements, it is...

Our Partnerships Helps us Remain Customer Centric

OUR PARTNERSHIPS ENABLE EVCOMS TO ALWAYS REMAIN CUSTOMER CENTRIC   At evcoms, our primary focus is on being customer-centric and providing tailored solutions that address our customers’ specific problems rather than simply selling them technology. To achieve this goal, we actively collaborate with other companies through partnerships, recognizing that collective expertise and diverse perspectives enable...

The Benefits of AI to the contact centre industry

AI offers several benefits for the contact centre industry, making it a valuable tool for improving efficiency, customer service, and overall performance. Here are some reasons why AI is good for the contact center industry: Automation and Efficiency: AI-powered chatbots and virtual assistants can handle routine and repetitive customer inquiries, such as frequently asked questions,...

Who Are We?

BlogJuly 3, 20230Who Are We?

evcoms is a leading technology service provider headquartered in Ireland, with operations spanning across the UK and other regions. As an Avaya partner, evcoms specializes in offering comprehensive support and services for numerous large Avaya sites throughout Ireland and the UK. Furthermore, evcoms remains committed to assisting clients with legacy Nortel solutions, ensuring seamless integration...