We held a number of our planning sessions over the last two weeks. This practice allows us to look back at our targets and measure our progress. We have a sharp focus on Q1, but have heard it said “look back to learn and look forward to succeed”. Our strategic partnerships and product offerings have...
Here at evcoms we listen to our customers. We track our partners and vendors technologies and roadmaps; we understand our customer base and what they need from us, and we do this using various methods like the below: – Surveys: measure our results (we are encouraged by our positive Net Promoter Scores) – Reports: SLA,...
Happy Friday. It was nice to have some of the Irish evcoms crew in the office this week. We had pressing matters to attend to and all are now resolved see below: – Choose where to put the new pool table – DONE – Confirm said pool table is level – WIP – Ensure...
Our CEO Mark and sales director Glen recently attended the Westcon Europe partner event recently. If you follow evcoms you will understand our mission is to provide practical solutions to complex problems. We do this by being agile, having expertise in top tier technologies, and focussing on what our customers want rather than what we wish...
On Saturday night, everyone who is anyone in the Contact Centre world will don their glad rags and make their way to the CCMA Irish Customer Contact & Shared Services Awards 2022. Not only are they hosting this year’s event in person at the beautiful, and iconic Aviva Stadium, but as always, they will be...
A big thank you to our wonderful hosts We Are Aura. The evcoms team were invited to take part their European Partner Summit in Amsterdam last week. We shared insights and discussed our joint approach to service, technical consultancy and technologies. They also had time to reinstate an old tradition of celebrating Mark Evans birthday – please note by doing...
We have had a few busy weeks here at evcoms. We have attended a number of partner events and had the opportunity to meet some partners and friends. Last week BT hosted a CCMA breakfast briefing covering the customer experience as it relates to digital engagement and how contact centres are changing and evolving. It was a strategic look at...
evcoms were in attendance at last night’s Verint Innovate Awards ceremony. We are honoured to represent our customer LetsGetChecked. The team at LetsGetChecked were awarded the prestigious Platinum Partner award for Excellence in Workforce Engagement. All of us here at evcoms couldn’t be prouder to support our customers. LetsGetChecked is a global healthcare solutions company. They provide...
We would like to thank Alanna Charmant-Dunne, Ciarán McNamara and the Avaya team for hosting us at the Avaya Lunch and Learn Session. This event was attended by evcoms CEO Mark Evans. We were delighted to visit the Galway HQ this week. A presentation by Diego Klajner, provided real insight into the Avaya CCaaS offering. This was another successful event. Combined with...
evcoms were represented at the the UC EXPO. Our CEO Mark Evans and Sales Director Glen Thompson headed to London this week to make an appearance. The event manifesto: “Our purpose at UC EXPO is simple… to help you on your unified communications & collaboration journey! We connect the dots to save you time and help you...
