If you follow evcoms you will understand our mission is to provide practical solutions to complex problems. We do this by being agile, having expertise in top tier technologies, and focussing on what our customers want rather than what we wish to sell them. This activity is underpinned by solid relationships with Vendors and Partners, so it’s...
On Saturday night, everyone who is anyone in the Contact Centre world will don their glad rags and make their way to the CCMA Irish Customer Contact & Shared Services Awards 2022. Not only are they hosting this year’s event in person at the beautiful, and iconic Aviva Stadium, but as always, they will be...
A big thank you to our wonderful hosts We Are Aura. The evcoms team were invited to take part their European Partner Summit in Amsterdam last week. We shared insights and discussed our joint approach to service, technical consultancy and technologies. They also had time to reinstate an old tradition of celebrating Mark Evans birthday – please note by doing...
We have had a few busy weeks here at evcoms. We have attended a number of partner events and had the opportunity to meet some partners and friends. Last week BT hosted a CCMA breakfast briefing covering the customer experience as it relates to digital engagement and how contact centres are changing and evolving. It was a strategic look at...
evcoms were in attendance at last night’s Verint Innovate Awards ceremony honoured to represent our customer LetsGetChecked. The team at LetsGetChecked were awarded the prestigious Platinum Partner award for Excellence in Workforce Engagement. LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through direct access to diagnostic testing, virtual consultations, and medication...
We would like to thank Alanna Charmant-Dunne, Ciarán McNamara and the Avaya team for hosting us at the Avaya Lunch and Learn Session, this attended by evcoms CEO Mark Evans. We were delighted to visit the Galway HQ this week for a presentation by Diego Klajner, he provided real insight into the Avaya CCaaS offering. This was another successful event, combined with technical sessions earlier...
evcoms were represented at the the UCX in London this week by our CEO Mark Evans and Sales Director Glen Thompson. The event manifesto: “Our purpose at UC EXPO is simple… to help you on your unified communications & collaboration journey! We connect the dots to save you time and help you to make the best decisions. We provide...
evcoms and our partner Alcatel-Lucent Enterprise were delighted to host our customer and partners at Mondello Park. After our presentations, the networking and fun began – the eventual winners fought off some tough competition. These guys may be nice in front of a desk but put them behind a wheel…. We look forward to the next one. #evcoms #ALE #partners #customers #raceday
evcoms were delighted to win the Verint Rising Star Award at this year’s Partner Conference. This is the first event in over three years and we were honoured for our achievements. evcoms are seen as trusted advisor by both Verint and our customers. The event was attended by evcoms and organisations from across Europe, the Middle...
evcoms have a Quality Management System with supporting policies and procedures in place and are delighted to announce we have been awarded the ISO 9001 certification. The ISO 9000 family of quality management systems (QMS) is a set of standards that helps organisations ensure they meet customer and other stakeholder needs. We have developed...
