Break Free From Spreadsheets And Embrace Workforce Management Solutions For decades, businesses have relied on spreadsheets as a go-to tool for managing various aspects of their operations. However, when it comes to workforce management, the limitations of spreadsheets are becoming increasingly apparent. It is time to break free from the constraints of using spreadsheets...
Verint Social Engagement is a suite of products offered by Verint Systems, a global provider of customer engagement solutions. Verint Social Engagement focuses on helping organisations effectively manage and leverage social media platforms for customer engagement, brand monitoring, and social intelligence purposes. The suite includes several key products: 1.Verint Social Engagement: This is the...
Many organizations take a fragmented approach to managing social customer engagement, with siloed departments using multiple social media accounts and business applications to engage with customers. As a result, they may struggle with providing a consistent approach and achieving their target service level agreements for customer service. evcoms have worked effectively with organisations to enhance,...
Social engagement offers several key benefits to businesses. Here are some of the significant advantages: 1.Increased Brand Awareness: Social engagement helps businesses increase their brand visibility and reach a larger audience. By actively engaging with users, sharing valuable content, and participating in conversations, businesses can enhance their brand awareness and recognition in the social...
We held a number of our planning sessions over the last two weeks. This practice allows us to look back at our targets and measure our progress. We have a sharp focus on Q1, but have heard it said “look back to learn and look forward to succeed”. Our strategic partnerships and product offerings have...
Here at evcoms we listen to our customers. We track our partners and vendors technologies and roadmaps; we understand our customer base and what they need from us, and we do this using various methods like the below: – Surveys: measure our results (we are encouraged by our positive Net Promoter Scores) – Reports: SLA,...
Happy Friday. It was nice to have some of the Irish evcoms crew in the office this week. We had pressing matters to attend to and all are now resolved see below: – Choose where to put the new pool table – DONE – Confirm said pool table is level – WIP – Ensure...
Our CEO Mark and sales director Glen recently attended the Westcon Europe partner event recently. If you follow evcoms you will understand our mission is to provide practical solutions to complex problems. We do this by being agile, having expertise in top tier technologies, and focussing on what our customers want rather than what we wish...
On Saturday night, everyone who is anyone in the Contact Centre world will don their glad rags and make their way to the CCMA Irish Customer Contact & Shared Services Awards 2022. Not only are they hosting this year’s event in person at the beautiful, and iconic Aviva Stadium, but as always, they will be...
A big thank you to our wonderful hosts We Are Aura. The evcoms team were invited to take part their European Partner Summit in Amsterdam last week. We shared insights and discussed our joint approach to service, technical consultancy and technologies. They also had time to reinstate an old tradition of celebrating Mark Evans birthday – please note by doing...
