Here at evcoms we listen to our customers. We track our partners and vendors technologies and roadmaps; we understand our customer base and what they need from us, and we do this using various methods like the below:
– Surveys: measure our results (we are encouraged by our positive Net Promoter Scores)
– Reports: SLA, response times and resolutions
– Service Delivery Team: Regular scheduled meetings to ensure we have happy customers
This has been a positive exercise and has shown our customers know us, what we do and how we do it.
Recently opened the floor to other companies. Through external surveys and received some valuable insight from this wider audience and produced a number of FAQs. Some of these are included in this post.
Talk to us today to find out how we can help your business reach its full potential, we listen to our customers.
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