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Our Partnerships Helps us Remain Customer Centric

OUR PARTNERSHIPS ENABLE EVCOMS TO ALWAYS REMAIN CUSTOMER CENTRIC   At evcoms, our primary focus is on being customer-centric and providing tailored solutions that address our customers’ specific problems rather than simply selling them technology. To achieve this goal, we actively collaborate with other companies through partnerships, recognizing that collective expertise and diverse perspectives enable...

The Benefits of AI to the contact centre industry

AI offers several benefits for the contact centre industry, making it a valuable tool for improving efficiency, customer service, and overall performance. Here are some reasons why AI is good for the contact center industry: Automation and Efficiency: AI-powered chatbots and virtual assistants can handle routine and repetitive customer inquiries, such as frequently asked questions,...

Who Are We?

BlogJuly 3, 20230Who Are We?

evcoms is a leading technology service provider headquartered in Ireland, with operations spanning across the UK and other regions. As an Avaya partner, evcoms specializes in offering comprehensive support and services for numerous large Avaya sites throughout Ireland and the UK. Furthermore, evcoms remains committed to assisting clients with legacy Nortel solutions, ensuring seamless integration...

Harness the Power of Advanced Technology with Verint Platinum Partners

In today’s rapidly evolving business landscape, harnessing the power of advanced technology is crucial to stay ahead of the competition. When it comes to optimizing workforce management, Verint technology stands out as a leading solution. However, successful implementation and ongoing support of this powerful platform require expertise and proficiency. Enter evcoms, a team of skilled...

Break Free From Spreadsheets And Embrace Workforce Management Solutions

Break Free From Spreadsheets And Embrace Workforce Management Solutions   For decades, businesses have relied on spreadsheets as a go-to tool for managing various aspects of their operations. However, when it comes to workforce management, the limitations of spreadsheets are becoming increasingly apparent. It is time to break free from the constraints of using spreadsheets...

Social Engagement – Verint Solutions

Verint Social Engagement is a suite of products offered by Verint Systems, a global provider of customer engagement solutions. Verint Social Engagement focuses on helping organisations effectively manage and leverage social media platforms for customer engagement, brand monitoring, and social intelligence purposes. The suite includes several key products:   1.Verint Social Engagement: This is the...

Social Engagement – Customer Care

Many organizations take a fragmented approach to managing social customer engagement, with siloed departments using multiple social media accounts and business applications to engage with customers. As a result, they may struggle with providing a consistent approach and achieving their target service level agreements for customer service. evcoms have worked effectively with organisations to enhance,...

Social engagement

Social engagement offers several key benefits to businesses. Here are some of the significant advantages:   1.Increased Brand Awareness: Social engagement helps businesses increase their brand visibility and reach a larger audience. By actively engaging with users, sharing valuable content, and participating in conversations, businesses can enhance their brand awareness and recognition in the social...

evcoms has partnered with Five9

evcoms is thrilled to announce our partnership with Five9, a significant milestone for our company. Collaborating with William Irvine, George Steed, and Rhys Dunn, we have worked to integrate Five9 technology into our portfolio and enhance our practice. Our approach involves a comprehensive technology review in relation to the current market, our customer base, and future advancements. Five9 have demonstrated...

Events for the evcoms team

Over the next few weeks we are out and about meeting partners, customers and potential customers at a number of key events. It’s a great way to get feedback and ensure we are meeting the demands of the industry. On May the 18th we are attending the LocalGovCamp event in Glasgow, Scotland. Rohan Newton and Tracie Newton will be...