News

AllAnnouncementsAwardsBlogEvents
evcoms Attends Aura Event

evcoms were delighted to join our friends in Aura at the exclusive Aura Alliance Partner Conference to expand our technology network and uncover new opportunities to reach multinational customers within the Aura. evcoms were delighted to come away with a fantastic pipeline of opportunities for collaboration and communications deployments

NICE Solution Into Singapore

evcoms were delighted to supply a NICE Engage solution into Singapore remotely from our Irish and UK offices. The customer is an existing UK customer and evcoms worked with our customer as they expanded into Singapore. The customer is a large FTSE listed financial services company. This shows evcoms truly as the recording and WFO...

evcoms Attend NICE Integrations

evcoms were delighted to be invited to NICE interactions in the amazing O2 Cineworld. As the only Irish partner in attendance evcoms discussed both NICE’s plans and met the senior management team to discuss new product offerings as well as support into the Irish market.

evcoms Shortlisted For Three Tech Awards

For once we are speechless, well almost. To have been shortlisted for one award for evcoms would have been amazing, two would have been our wildest dream, but to be shortlisted for three Tech Excellence awards is an unbelievable achievement for the entire team. It really shows what determination and team work can achieve in...

evcoms Performs Large CRM Integration With Avaya Breeze

evcoms have successfully integrated  with the Avaya Breeze Platform for a bespoke customer requirement into their on premise CRM solution. This solution allowed the customer to have real time data from the customer CRM and quoting tool that is now stored along with the call audio and and screen recording, allowing the full record of...

evcoms Opens London Office

evcoms have opened a new hub near Wembley in London. This will be the location from where our UK services will be delivered and shows a confidence in the UK market. evcoms have the knowledge and the ability to assist customers globally and are lucky enough to be able to count customer locations across EMEA...

evcoms Exports Legacy Call Recording Data

evcoms have successfully exported  legacy recording call and metadata from old recording systems from 1992 and 1998. The bespoke system was developed with our partners to interface with legacy systems that had Win 3.1, Win NT, Win 2000 and Win 2003 interfaces along with Access 95\97 and Sql 7 and Sql 2000 Databases. The issue...

evcoms Wins Top Industry Award With Partners Glantus

At this 2018’s Tech Excellence Awards, the mobility project completed by evcoms with our partner Glantus was nominated for Vertical Market Specialist of the Year, and won! The jury recognized the teams expertise in the specialized integration – beating out some stiff competition from major players in the space.

evcoms Launches Assist 365

We are delighted to launch our very own Assist 365 a different type of knowledge management with with uses a mixture of Robotics and Knowledge management to become a Virtual PA to every single Agent in your organization. At its launch in London Mark Evans CEO of evcoms was quoted as saying. “This is an...

evcoms Completes Integration With Verint 15.2

evcoms have completed the integration of a Verint 15.2 solution to allow API integration to allow immediate ingestion of calls or texts recorded on a mobile device outside of the network into the Verint system. The call or text is recorded inserted and playable with 1 minute regardless of the location of the mobile phone...