How evcoms modernised guest communications and reduced telecom costs

Location:

Ireland

Solution:

Alcatel Lucent Enterprise telephony

Industry:

Hospitality

Customer Overview

Uppercross House Hotel required a modern communications platform to support reception, guest services, restaurant operations and day-to-day management while preparing for the transition away from legacy ISDN services.

“The new system has made a big difference to the day-to-day running of the hotel. Our reception team finds call handling much easier and more straightforward, which has helped improve the service we provide to our guests. Moving to SIP has also given us a more modern and reliable telephony system that we can build on for the future.”
David Mahon, Proprietor, Uppercross House Hotel

The Challenge

Modernising connectivity while maintaining seamless hotel operations.

Higher telecom costs are associated with legacy connectivity.
Need to migrate from ISDN to a future-ready SIP solution.
Requirement to improve call handling and reception efficiency.
Need to complete the migration with no disruption to hotel operations.

The Solution

evcoms delivered a new Alcatel Lucent Enterprise (ALE) telephony solution incorporating SIP connectivity, upgraded front-of-house telephony and improved call routing capabilities.

Migration from ISDN to SIP connectivity.
Replacement of 11 front-of-house handsets across reception, bar and restaurant areas.
Implementation of an Auto Attendant for improved call routing.
Parallel running of the legacy and new systems to eliminate service disruption.

Business Results:

Telecom Costs
Delivered substantial cost savings, reducing monthly bills by approximately 75%.

Handset Refresh:
11 front-of-house handsets replaced.

Call Handling:
Auto Attendant introduced to improve call routing.

Downtime:
Zero downtime during migration.

Project Delivery:
2 days planning/staging and 2 days implementation.

Key Benefits:

Telecom costs were reduced by more than 75%.
Improved call routing and reception efficiency.
Future-ready SIP infrastructure.
Zero downtime migration.
Delivered in just four days including planning and implementation.
Local evcoms support and maintenance expertise.
Powered by modern ALE technology.

Conclusion

Through careful planning, expert implementation and hospitality-sector experience, evcoms helped Uppercross House Hotel modernise its communications environment, reduce operating costs and establish a platform ready for future growth.

evcoms was selected as the hotel’s preferred technology partner due to its strong local presence, responsive support services, and proven success in delivering reliable telephony solutions. Its ability to provide ongoing local technical support gives the hotel confidence that issues can be resolved quickly, minimising operational disruption.

evcoms managed the migration from legacy ISDN services to modern SIP connectivity through a structured project management approach, coordinating closely with the SIP provider, hotel management, and technical teams to ensure a smooth transition. Careful planning, testing, and configuration helped minimise downtime while delivering a more flexible and future-ready communications platform.

As a specialist in Alcatel telephony solutions, evcoms leveraged the reliability, scalability, and advanced functionality of the Alcatel platform to deliver a system tailored to the hotel’s operational needs. Its extensive hospitality sector experience ensured efficient call handling, seamless front-of-house integration, improved staff communications, enhanced operational performance, and a better overall guest experience.