Calabrio ONE (WFM)

Calabrio ONE helps contact centres anticipate demand, optimise staffing, and deliver exceptional customer experiences.

Key Capabilities:

• AI-Driven Forecasting & Scheduling: Improve accuracy and automate real-time staffing adjustments with continuously learning intelligence.
• Proactive Intraday Management: Detect issues early, predict impact, and receive recommended actions to maintain service levels without adding headcount.
• Agent Assist: Enable self-service for shift swaps, leave requests, and overtime through an intelligent workforce assistant.
• Supervisor Assist: Provide prioritised, real-time insights and clear recommendations so leaders can focus on coaching and performance.
• Integration Self-Service: Manage and configure system integrations directly within the platform — no IT delays.
• AI Trend Insights: Understand the drivers behind volume spikes and handle time changes instantly.

evcoms can help you maximise the value of Calabrio ONE and realise measurable workforce and CX improvements across your organisation.