Transforming Hospitality with innovative
Alcatel-Lucent Enterprise solutions
Delivering secure and efficient communications, and guest services in a new era
evcoms has you covered
In the hospitality industry, the guest experience is everything. The challenge for hotels has always been to provide a high level of service while keeping guests safe and secure. With the help of technology, this can be achieved in a whole new way.
With the shift towards touchless operations, hotels can provide a more streamlined and efficient guest experience. By implementing digital solutions such as mobile check-in and smart room keys, hotels can reduce face-to-face interactions and increase guest convenience. With digital guest experiences, hotels can anticipate guest needs and provide personalised services throughout their stay
The new hospitality industry requires innovative solutions that combine technology and human touch to provide a superior guest experience. At evcoms, we are committed to helping hotels navigate this new era by:
Improving Security
Mobilising Back Of House Operations
Redesigning The Guest Journey
Improving security
To deliver effective services the hotel network must provide high levels of mobility, Quality of Service (QoS) and security for hotel operations to run smoothly and seamlessly around the clock.
Alcatel-Lucent Digital Age Networking provides reliable, secure and versatile infrastructure to support work from anywhere with the best performance. The Alcatel-Lucent OmniSwitch® family and Alcatel-Lucent OmniAccess® Stellar WLAN network portfolio delivers state-of-the-art capacity, security and reliability to meet the requirements for low-delay and high-bandwidth mobile applications for staff.
Optimising back-of-house operations
Rainbow Communication Platform-as-a-Service (CPaaS) enables direct communication channels such as chat, audio and video for staff members and guests, making it easy to provide efficient and effective services. With our customised services implemented using Rainbow Workflow, we can streamline and optimise digital business processes, ensuring that hotel staff are working at peak efficiency
Redesigning the guest journey
In the competitive world of hospitality, providing an exceptional guest experience is key to staying ahead of the competition. However, achieving this can be challenging, especially in the midst of a rapidly changing technological landscape. That’s where evcoms comes in, designed specifically for B2B customers in the hospitality industry, our innovative technology solutions help you boost your business with:
Virtual or augmented reality hotel tour: You can offer potential guests a convenient and immersive experience of your property. This allows them to make informed decisions about their stay, all without leaving their home or office. Our Rainbow APIs also make it easy to integrate real-time communications options into your website or mobile app, so you can connect with guests quickly and efficiently.
AI-powered voice assistants: Let you easily and efficiently provide guests with instant and accurate answers to common questions. This not only improves the guest experience but also frees up staff to focus on providing personalised services. Our partner, QuickText, estimates that this solution can increase direct online revenues by 9%.
