Join Us at Kilkea Castle, Co. Kildare, Ireland
From 9.15am Thursday 3rd October
Staying competitive in the fast-paced CX industry can be challenging. Join us for an insightful breakfast briefing with experts from across the industry who will discuss how organisations can leverage AI to transform customer engagement.
Discover how companies can effectively adopt AI, its opportunities for customer interaction, and its impact on contact centers and agents. Learn strategies for implementing a comprehensive AI approach in CX to strengthen customer relationships.
This event is a must-attend for those looking to stay ahead of the curve with the latest AI-driven trends and innovations in CX.
Key Topics Include
- An overview of AI in CX: current trends and challenges.
- The rapid adoption of AI in CX and the reasons behind it.
- How technological advancements are driving improvements and reducing costs in contact centres.
- The impact of AI on contact centre agents: changes in roles, numbers, and challenges.
- The future of AI in CX: expected advancements in the next 2-3 years, including the rise of multi-modal automated conversations and outcome-focused interactions.
- Achieving a holistic AI approach in CX: exploring the integration of human and AI elements to enhance the overall customer experience
Agenda
09:15 – 10:00 | Registration and Breakfast
10:00 – 10:15 | Welcome and Intro
10:15 – 10:35 | Putting NICE in context
10:35 – 11:00 | AI Demo
11:00 – 11:15 | Coffee break
11:15 – 11:45 | Panel Conversation
11:45 – 12:00 | Q&A
12:00 – 12:15 | Closing Remarks
