We are delighted to launch our very own Assist 365. A different type of knowledge management uses a mixture of Robotics and Knowledge management. It becomes a Virtual PA to every single Agent in your organization. At its launch in London Mark Evans CEO of evcoms was quoted as saying. “This is an exciting time...
evcoms have completed the integration of a Verint 15.2 solution. This allows API integration to allow immediate ingestion of calls or texts. Recorded on a mobile device outside of the network into the Verint system. The call or text is recorded inserted and playable with 1 minute regardless of the location of the mobile phone...
evcoms have integrated a mobility solution into the Redbox call recording solution. The solution deployed by evcoms allows for interactions to be quickly integrated from a mobile device into a Redbox solutions. This works for calls and texts, The calls can then be mined for speech analytics purposes.
evcoms have completed the ingestion of calls and texts from a mobile platform into a NICE Engage system. This allows for data recorded outside of the NICE system to be played back. This gives the customer one view off all interactions regardless of the medium it was originally recorded on.
