Join us at The Clayton Hotel, Leopardstown
Wednesday the 15th of October, Registration 08:30am
In a world where customer expectations are constantly evolving, delivering seamless, personalised experiences is no longer a nice-to-have; it’s a necessity. Join evcoms and NiCE for an exclusive breakfast briefing as we explore how leading organisations are transforming their customer journeys using innovative tools and data-driven strategies.
You’ll discover how to simplify operations, empower agents, and drive meaningful outcomes through intelligent customer experience solution, all without the buzzwords. Through live demonstrations and real-world insights from a NiCE customer, this session offers practical takeaways to future-proof your CX strategy.
Agenda
Key Topics
- 08:30 – 09:00 | Arrival & Breakfast Networking
- 09:00 – 09:10 | Welcome by evcoms
- 09:10 – 09:20 | Shaping the Future of CX – NiCE Introduction
- 09:20 – 10:00 | Demo: Real-Time Impact with NiCE CXone
- 10:00 – 10:45 | Panel: CX Transformation in Practice
- 10:45 – 11:00 | Wrap-Up & Next Steps
- Enjoy a relaxed morning over coffee and light breakfast with fellow CX leaders and innovators.
- Opening remarks and brief introduction to the local market landscape.
- A short keynote from NiCE on the changing CX landscape and the opportunities for transformation.
- A guided walkthrough of how NiCE CXone empowers businesses to improve service quality, agent performance, and customer satisfaction
- Hear directly from NiCE experts about their experience and what results you can achieve with NiCE CXone.
- Moderated panel discussion + audience Q&A.
- Key takeaways and how to engage with evcoms and NiCE moving forward.
