Workforce Management Solutions
Delivered by Experts
At evcoms, we know a great customer experience starts with the right workforce strategy. Our dedicated WFM Practice helps contact centres plan, forecast, and schedule confidently, whatever the complexity.
Since starting with Aberdeen in a senior planning role last September, I’ve had the chance to work closely with evcoms. Their support has been instrumental in helping us maximise the system’s potential, not just in day-to-day use but in shaping a more efficient and forward-thinking planning approach. With over 20 years in the industry, I’ve rarely seen a partner so proactive — they’ve gone beyond basic support, actively identifying future system improvements that align with our goals. Thanks to their support and input, we’re not just meeting our targets — we’re building the foundations to consistently exceed them
Kevin WyattSenior Planning Analyst, Aberdeen
What We Do
Our WFM Practice offers strategic services to:
Assess your current workforce processes and spot optimisation opportunities
Implement or improve your workforce management solution
Align forecasting, scheduling, and intraday management with your business goals
Train and support your teams for ongoing success
Provide ongoing consultancy to keep improving performance and engagement
Whether you’re new to WFM or want to get more from your current system, we’re here to help.
Who We Work With
We partner with leading global WFM vendors, including:
Because we’re product-agnostic, your needs come first, not a particular technology.
What’s In It for You?
🔹 Accurate Forecasting – Plan precisely to meet demand without overspending
🔹 Optimised Schedules – Balance business goals with employee preferences
🔹 Greater Employee Engagement – Give agents control over their time
🔹 Improved Customer Experience – Right people, right place, right time
🔹 Reduced Costs – Maximise every resource
🔹 Expert Support – We stay with you beyond go-live
Let’s Talk Workforce Management
Whether you’re exploring WFM or looking to upgrade your setup, evcoms can help.
