ALS Labelling Solutions
Ireland-based manufacturing company brings its telecoms up-to-the-minute, with Rainbow UC from evcoms and ALE (Alcatel-Lucent Enterprise).
“Rainbow provided us an affordable option for communications, enabling the transfer of calls from head office directly to engineers on the road. We were very happy to receive positive reactions from our internal users early on as the system is very user friendly and easy to navigate. The solution has enabled us to streamline our business processes and ensure a high level of service to our customers.”
Sara Farrelly, Finance Manager
Challenges
ALS operates a team of regionally placed engineers, based on the road, to deliver after-sales services and facilitate customer requirements. However, their legacy landline system offered limited functionality, and they realized that they were not taking advantage of technological advancements in telecoms that could add numerous business benefits.
They embarked on an initiative to identify a unified communications solution that was highly reliable, feature-rich and cost-effective. Wrap around support from a trusted delivery partner was essential to maximise the solution potential.
Action
Based on the advice of leading Irish telecom expert evcoms, ALS selected Rainbow™ by Alcatel-Lucent Enterprise.
Rainbow provided modern digital telephony that made for a more affordable option for essential field communications, such as transferring calls from head office directly to engineers on the road. The mobility features allowed users to be fully mobile, handling calls and customer requests wherever they were. The broad scope of features provided by unified communications (UC) meant engineers could do more than just talk. Rainbow provided instant messaging, audio and video conferencing, alerts, and integration with Microsoft Teams.
The installation was delivered by evcoms, who ensured a smooth and seamless process. The transition from legacy system was executed with no disruption to service, enabling the business to continue without downtime.
evcoms
The partnership between evcoms and ALE is a strong alliance based on shared expertise and trust. As an ALE partner, evcoms possesses in-depth knowledge of ALE’s comprehensive portfolio of communication and networking solutions. With specialized training and certifications, evcoms is authorized to sell, implement, and support ALE’s products and services.
This strategic partnership allows evcoms to deliver customized and innovative solutions to clients, leveraging ALE’s cutting-edge technologies. Together, evcoms and ALE provide a seamless and reliable communication experience, empowering businesses with advanced solutions for enhanced productivity, collaboration, and customer engagement.
Results
Technical benefits
- Ability to create or join audio and video meetings with up to 120 participants and up to 12 simultaneous video streams
- Feature-rich telephony capabilities
- Connect existing on premises telephony system or a cloud PBX with Rainbow Financial benefits
- Increased efficiency and productivity without increasing costs
- ISO 27001 compliant and designed with product security features to help prevent and detect security threats
- Data privacy focused, following applicable laws such as General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)
User experience benefits
- Audio and video conferencing and file sharing added alongside standard telephony
- Real-time information for remote teams Products & Solutions Products
- Alcatel-Lucent OXO Connect Evolution
- Rainbow by Alcatel-Lucent Enterprise
Solutions
- Unified Communications
