evcoms Integrates Mobility Solution With Redbox

evcoms have integrated a mobility solution into the Redbox call recording solution. The solution deployed by evcoms allows for interactions to be quickly integrated from a mobile device into a Redbox solutions and works for calls and texts. The calls can then be mined for speech analytics purposes.

evcoms Integrates With NICE Engage

evcoms have completed the ingestion of calls and texts from a mobile platform into a NICE Engage system. This allows for data recorded outside of the NICE system to be playback on the NICE system to give the customer one view off all interactions regardless of the medium it was originally recorded on.