evcoms have successfully integrated with the Avaya Breeze Platform. We aim for a bespoke customer requirement into their on premise CRM solution. This solution allowed the customer to have real time data. From the customer CRM and quoting tool that is now stored along with the call audio and and screen recording, allowing the full...
evcoms have opened a new hub near Wembley in London. This will be the location from where our UK services will be delivered. Here at evcoms have the knowledge and the ability to assist customers globally and are lucky enough to be able to count customer locations across EMEA and the Americas. Follow our linkedin...
evcoms have successfully exported legacy recording call and metadata from old recording systems from 1992 and 1998. The bespoke system was developed with our partners to interface with legacy systems that had Win 3.1, Win NT, Win 2000 and Win 2003 interfaces. Along with Access 95\97 and Sql 7 and Sql 2000 Databases. The issue...
We are delighted to launch our very own Assist 365. A different type of knowledge management uses a mixture of Robotics and Knowledge management. It becomes a Virtual PA to every single Agent in your organization. At its launch in London Mark Evans CEO of evcoms was quoted as saying. “This is an exciting time...
evcoms have completed the integration of a Verint 15.2 solution. This allows API integration to allow immediate ingestion of calls or texts. Recorded on a mobile device outside of the network into the Verint system. The call or text is recorded inserted and playable with 1 minute regardless of the location of the mobile phone...
evcoms have integrated a mobility solution into the Redbox call recording solution. The solution deployed by evcoms allows for interactions to be quickly integrated from a mobile device into a Redbox solutions. This works for calls and texts, The calls can then be mined for speech analytics purposes.
evcoms have completed the ingestion of calls and texts from a mobile platform into a NICE Engage system. This allows for data recorded outside of the NICE system to be played back. This gives the customer one view off all interactions regardless of the medium it was originally recorded on.
