Please join evcoms for an insightful breakfast event on January 17th. Partnering with Verint and in collaboration with the Contact Centre Management Association (CCMA), we’re excited to present “Maximizing CX with AI Innovations: Moving Beyond the Hype.” Explore the dynamic realm of AI and how it enhances customer experience.

Our keynote speaker, Alan Gates, an AI Thought Leader and Solutions Consultant from Verint, brings over twenty-five years of expertise in presales, system design, and implementation. Alan has significantly influenced numerous customer contact and workflow projects, making him a valuable asset.

With AI garnering extensive media coverage, organizations are eager to leverage rapid innovations. However, concerns about AI’s impact on the workforce and maintaining customer relationships amid automation are prevalent. In this session, Alan will guide us on transitioning from research to delivering tangible business value through AI models. The focus lies on enhancing CX and optimizing operational efficiency. Join us for an engaging discussion on leveraging AI’s potential for your operations.

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