Quality Monitoring / Interactions Application Administration (1 Day) / (2-4 delegates, maximum 8)

This course is designed to provide users with the theoretical and practical knowledge needed to successfully set up and manage the WFO Interactions application. The following major topics will be addressed in this session:

• Identify and access the Interactions Administration applications
• Configure and manage the Interactions application
• Understand Interactions Settings
• Use Assignment Manager to give the relevant people access to the relevant parts of the system
• Modify captions in the system to reflect your organisations terminology
• Define and manage Flags
• Define and manage Shared Inboxes