Many organizations take a fragmented approach to managing social customer engagement, with siloed departments using multiple social media accounts and business applications to engage with customers. As a result, they may struggle with providing a consistent approach and achieving their target service level agreements for customer service.
evcoms have worked effectively with organisations to enhance, enable, and assist in the initiating of their Social Engagement strategy using our platform.
1.Holistic Social Customer Engagement: We’ve provided a solution that has enabled organizations to monitor social media and manage the disparate social engagement needs of multiple departments, including customer service, marketing, sales, and human resources.
2.Aggregates Social Content: We’ve collected multiple social media, RSS, and web page sources, offering a coordinated approach to engaging socially with customers, followers, and prospects. Our pre-built integrations have helped our customers manage more complex social customer service and loyalty and retention issues quickly, in keeping with the expectations of customers using social media.
3.Manage Social Engagement Effectively: We’ve provided multiple options for monitoring, replying, and assigning social media messages. It provides real-time visualisation of social engagement activity across organisations. End-to-End Social
4.Customer Service: We’ve gone beyond simply monitoring and analysing social media. We have helped organizations act quickly on the insights extracted from social media channels.
5.Consultation: We’ve provided a range of Professional Services to help organisations get the most from their investment, including Business Advisory Services, Implementation and Enablement Services, and Managed Services.
evcoms can help you implement your Social Engagement practice from end to end. Contact us to find out how!
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