TrainingQuality Monitoring / End User (½ Day) / (8 Delegates, maximum 12)

500

Description

Quality Monitoring / End User (½ Day) / (8 Delegates, maximum 12)

This course is designed for Supervisors / Train the Trainer and will prepare the delegate to:

  • Logging in and out of the Interactions Portal
  • Navigation
  • Searching for Contacts
  • Playing Contacts
  • Evaluating Contacts
  • Using Flags, Tags and Remarks
  • Using the Inboxes
  • Using Reports

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