Many organizations take a fragmented approach to managing social customer engagement, with siloed departments using multiple social media accounts and business applications to engage with customers. As a result, they may struggle with providing a consistent approach and achieving their target service level agreements for customer service. evcoms have worked effectively with organisations to enhance,...
Social engagement offers several key benefits to businesses. Here are some of the significant advantages: 1.Increased Brand Awareness: Social engagement helps businesses increase their brand visibility and reach a larger audience. By actively engaging with users, sharing valuable content, and participating in conversations, businesses can enhance their brand awareness and recognition in the social...
evcoms is thrilled to announce our partnership with Five9, a significant milestone for our company. Collaborating with William Irvine, George Steed, and Rhys Dunn, we have worked to integrate Five9 technology into our portfolio and enhance our practice. Our approach involves a comprehensive technology review in relation to the current market, our customer base, and future advancements. Five9 have demonstrated...
Over the next few weeks we are out and about meeting partners, customers and potential customers at a number of key events. It’s a great way to get feedback and ensure we are meeting the demands of the industry. On May the 18th we are attending the LocalGovCamp event in Glasgow, Scotland. Rohan Newton and Tracie Newton will be...
The winner of the Verint award for “Partner Deal of the Year 2023” is… yes, you’ve guessed it, its evcoms. Mark Evans was in attendance at the Verint Partner Summit where he collected our award. He also presented discussing the evcoms approach to winning business and providing service to our customers. We had a big year expanding the team,...
The Tech Excellence Awards are Ireland’s badge of honour in the tech sector. They represent the most prestigious achievements, recognising the skills, innovation and determination of the technology business and its people. The shortlist for the 2023 Tech Excellence Awards has been released and the awards will take place on 25 May at the Royal...
Today our team at evcoms are at this years Forum Customer & Planning Conference. If you are attending, come and say hi for your chance to win a brand new Oculus Quest 2 Check out our LinkedIn to keep up to date! #forumconf #raisingstandards #wfm #customerexperience #employeeengagement #wfo
Workshop for the evcoms team As a geographically dispersed organization, evcoms have established a virtual work environment that includes open video channels, regular governance sessions, and social events such as virtual coffee breaks and quiz nights. However, despite the benefits of this setup, we still believe that nothing can replace the value of face-to-face meetings. In...
What time is it you ask? Its RACE WEEK! evcoms are thrilled to announce our sponsorship of Max Hart in his upcoming 2023 GT Cup. The GT Cup Championship is a premier sports car racing series predominantly based in the United Kingdom and run by the Stéphane Ratel Organisation. This year he will be racing in a McLaren...
We held a number of our planning sessions over the last two weeks. This practice allows us to look back at our targets and measure our progress. We have a sharp focus on Q1, but have heard it said “look back to learn and look forward to succeed”. Our strategic partnerships and product offerings have...
