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No matter where your employees are, evcoms has you covered   While Microsoft Teams offers native compliance and recording features, NICE NTR-X can provide additional benefits, especially for organizations with stringent compliance requirements or complex communication ecosystems. With NTR-X, evcoms can offer more extensive coverage, flexibility, and advanced capabilities to help organizations meet their compliance...

The Power of AI Knowledge Management for Contact Centre Agents   In today’s fast-paced business landscape, customer service is more critical than ever. Customers expect quick and accurate responses to their inquiries, whether through phone calls, emails, or chat messages. Contact centre agents play a pivotal role in meeting these expectations, and to excel in...

In today’s fast-paced business landscape, finding a trustworthy partner for your Customer Contact as a Service (CCaaS) solutions is paramount. At evcoms, we recognize that trust is the foundation of any successful partnership. In this blog post, we want to spotlight how our decades of experience, exceptional expertise, and strategic alliances with top technology providers...

AI brings several key benefits to customer service, enhancing the overall customer experience and improving operational efficiency. Key benefits include: Improved Response Times: AI-powered chatbots and virtual assistants can provide immediate responses to customer inquiries, significantly reducing wait times. Customers can receive assistance 24/7, even outside of normal working hours, leading to faster issue resolution...

OUR PARTNERSHIPS ENABLE EVCOMS TO ALWAYS REMAIN CUSTOMER CENTRIC   At evcoms, our primary focus is on being customer-centric and providing tailored solutions that address our customers’ specific problems rather than simply selling them technology. To achieve this goal, we actively collaborate with other companies through partnerships, recognizing that collective expertise and diverse perspectives enable...

AI offers several benefits for the contact centre industry, making it a valuable tool for improving efficiency, customer service, and overall performance. Here are some reasons why AI is good for the contact center industry: Automation and Efficiency: AI-powered chatbots and virtual assistants can handle routine and repetitive customer inquiries, such as frequently asked questions,...

evcoms is a leading technology service provider headquartered in Ireland, with operations spanning across the UK and other regions. As an Avaya partner, evcoms specializes in offering comprehensive support and services for numerous large Avaya sites throughout Ireland and the UK. Furthermore, evcoms remains committed to assisting clients with legacy Nortel solutions, ensuring seamless integration...

In today’s rapidly evolving business landscape, harnessing the power of advanced technology is crucial to stay ahead of the competition. When it comes to optimizing workforce management, Verint technology stands out as a leading solution. However, successful implementation and ongoing support of this powerful platform require expertise and proficiency. Enter evcoms, a team of skilled...