Today our team at evcoms are at this years Forum Customer & Planning Conference. If you are attending, come and say hi for your chance to win a brand new Oculus Quest 2 Check out our LinkedIn to keep up to date! #forumconf #raisingstandards #wfm #customerexperience #employeeengagement #wfo
Workshop for the evcoms team As a geographically dispersed organization, evcoms have established a virtual work environment that includes open video channels, regular governance sessions, and social events such as virtual coffee breaks and quiz nights. However, despite the benefits of this setup, we still believe that nothing can replace the value of face-to-face meetings. In...
What time is it you ask? Its RACE WEEK! evcoms are thrilled to announce our sponsorship of Max Hart in his upcoming 2023 GT Cup. The GT Cup Championship is a premier sports car racing series predominantly based in the United Kingdom and run by the Stéphane Ratel Organisation. This year he will be racing in a McLaren...
We held a number of our planning sessions over the last two weeks. This practice allows us to look back at our targets and measure our progress. We have a sharp focus on Q1, but have heard it said “look back to learn and look forward to succeed”. Our strategic partnerships and product offerings have...
Here at evcoms we listen to our customers. We track our partners and vendors technologies and roadmaps; we understand our customer base and what they need from us, and we do this using various methods like the below: – Surveys: measure our results (we are encouraged by our positive Net Promoter Scores) – Reports: SLA,...
Happy Friday. It was nice to have some of the Irish evcoms crew in the office this week. We had pressing matters to attend to and all are now resolved see below: – Choose where to put the new pool table – DONE – Confirm said pool table is level – WIP – Ensure...
Our CEO Mark and sales director Glen recently attended the Westcon Europe partner event recently. If you follow evcoms you will understand our mission is to provide practical solutions to complex problems. We do this by being agile, having expertise in top tier technologies, and focussing on what our customers want rather than what we wish...
On Saturday night, everyone who is anyone in the Contact Centre world will don their glad rags and make their way to the CCMA Irish Customer Contact & Shared Services Awards 2022. Not only are they hosting this year’s event in person at the beautiful, and iconic Aviva Stadium, but as always, they will be...
A big thank you to our wonderful hosts We Are Aura. The evcoms team were invited to take part their European Partner Summit in Amsterdam last week. We shared insights and discussed our joint approach to service, technical consultancy and technologies. They also had time to reinstate an old tradition of celebrating Mark Evans birthday – please note by doing...
We have had a few busy weeks here at evcoms. We have attended a number of partner events and had the opportunity to meet some partners and friends. Last week BT hosted a CCMA breakfast briefing covering the customer experience as it relates to digital engagement and how contact centres are changing and evolving. It was a strategic look at...
